Effective date: 22 February 2026
Everything you need to know about payments, holds, refunds, and cancellations on Occushare.
Occushare is a marketplace. When you book a space, your payment is received and held by Occushare — not paid directly to the host. Funds are only released to the host after your booking is completed.
All payments are processed through Paystack, a PCI-DSS compliant payment provider operating in South Africa.
INSTANT BOOKING ON: When a host has enabled instant booking, your payment is captured immediately and your booking is confirmed automatically upon checkout.
INSTANT BOOKING OFF: When a host reviews bookings manually, your payment is placed on a secure hold (authorised but not charged) while the host reviews your request. You are not charged until the host accepts. If the host declines, your hold is released immediately at no cost to you.
You receive a full automatic refund in the following situations:
— The host declines your booking request
— The host cancels your confirmed booking
— The host fails to respond to your request within the review window
— You cancel your booking before the host has accepted it
— Occushare determines your booking was disrupted due to host error or misrepresentation
Refunds are returned to your original payment method via Paystack and typically reflect within 5–10 business days depending on your bank.
If you cancel a confirmed booking, the refund outcome depends on how far in advance you cancel and the listing's cancellation policy:
FLEXIBLE: Full refund if cancelled more than 24 hours before the booking start time. No refund for cancellations within 24 hours.
MODERATE: Full refund if cancelled more than 5 days before the booking start time. 50% refund for cancellations between 1–5 days before. No refund for cancellations within 24 hours.
STRICT: Full refund if cancelled more than 7 days before the booking start time. No refund for cancellations within 7 days.
The applicable cancellation policy is displayed on each listing before you book.
If you arrive at a confirmed booking and cannot access the space, or the space materially differs from its listing, you may submit a disruption claim.
Claims must be submitted within 24 hours of the booking start time. Provide as much detail and photographic evidence as possible.
Occushare will review the claim and may issue a full or partial refund at our discretion based on the evidence provided by both parties.
To submit a disruption claim, contact info@occushare.co.za with your booking reference and supporting evidence.
Occushare charges a 10% service fee on all bookings. This fee is shown clearly at checkout before you confirm payment.
In the event of a full refund, the service fee is refunded in full along with the base booking amount.
In the event of a partial refund, the service fee is refunded proportionally.
For any questions about a refund, cancellation, or payment issue, contact us at: info@occushare.co.za
Please include your booking reference number in all correspondence to help us resolve your query as quickly as possible.
